Privacy Policy
Last updated: November 07, 2025
At Phenz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website phenz.shop or make a purchase.
1. Information We Collect
- Personal Information: Name, email address, phone number, delivery address, and payment details when you create an account or place an order.
- Order Information: Items purchased, order total, delivery preferences, and tracking details.
- Payment Information: Processed securely via Paystack. We do not store your card details.
- Browsing Data: IP address, browser type, pages visited, and time spent on site (via cookies & analytics).
- Communication: Emails, support messages, or reviews you send us.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Send order confirmations, tracking updates, and delivery notifications via email/SMS
- Improve your shopping experience (recommend products, show recently viewed items)
- Prevent fraud and secure your account
- Send promotional offers (only if you opt-in)
- Respond to customer support inquiries
- Comply with Nigerian law (NDPR) and tax requirements
3. How We Share Your Information
We never sell your personal data. We only share with trusted partners who help us run the store:
- Delivery Partners: Name, phone, and address for doorstep delivery
- Paystack: Secure payment processing (PCI-DSS compliant)
- Cloudinary: For hosting product images
- Email/SMS Providers: For order updates (e.g., SendGrid, Termii)
- Legal Authorities: Only if required by Nigerian law
4. Cookies & Tracking
We use cookies to remember your cart, login session, and preferences. You can disable cookies in your browser, but some features (like checkout) may not work.
We use Google Analytics to understand how visitors use our site. You can opt out at google.com/dlpage/gaoptout.
5. Data Security
Your data is encrypted using SSL (HTTPS) and stored securely on protected servers. Payment transactions are handled by Paystack — a certified Level 1 PCI DSS provider.
We regularly audit our systems and limit access to authorized personnel only.
6. Your Rights (NDPR & GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account
- Opt out of marketing emails
- Withdraw consent at any time
To exercise these rights, email us at Byphenz@gmail.com
7. Data Retention
We keep your information only as long as needed:
- Order history: 7 years (for tax & warranty)
- Account data: Until you delete your account
- Marketing preferences: Until you unsubscribe
8. Children’s Privacy
Phenz is not intended for children under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: